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Outstanding stakeholder feedback has seen National Grid’s Distribution System Operator (DSO) increase its results across the board in the annual Ofgem DSO Incentive Report.
The latest DSO Incentive Report, published Friday 26 September 2025,shows that the DSO has been awarded:
These are the DSO’s highest scores to date and reflect an unwavering focus on collaboration across a region serving over 8 million customers.
"The energy transition is happening at the edge of the grid — and the we're here to enable it,” comments Cathy McClay, Managing Director of National Grid DSO.
“When we do our job well, our customers thrive. Last year, they told us we did just that.
“We are committed to showing what’s possible for the energy sector. Our DSO teams drive meaningful improvements that support clean, affordable growth while setting the standard for stakeholder engagement.
“I could not be more delighted by this year’s results.”
Launched in 2023, the Ofgem DSO Incentive report evaluates each UK DSO based on stakeholder satisfaction and an in-depth Performance Panel Assessment comprising industry peers and experts. This rigorous process is designed to increase stakeholder responsiveness and to hold distribution network companies to account.
In the last year, the DSO’s work to improve stakeholder collaboration and satisfaction has taken a wide variety of forms. From impactful and insightful newsletters for local government stakeholders to revolutionising data sharing and redefining the flexibility market through Market Gateway, they have left no stone unturned in pursuit of excellence.
The DSO also continues to invest in a dedicated team supporting local area energy planning, working with hundreds of stakeholders a year to offer expert advice and guidance.
Comments from stakeholders bear out the DSO's unwavering focus:
“Our DSO stakeholder engagement officer has been excellent at keeping us informed about engagement events and new initiatives and working with us on opportunities that will enable us to deliver the LAEPs. There is excellent partnership working across the SW Wales region between NGED and the four local authorities of Carmarthenshire, Neath Port Talbot, Pembrokeshire and Swansea.” Laura Davies, Regional Energy Project Manager, based at Carmarthenshire County Council.
“NGED's work around flexibility markets, through Flexible Power, has been sector leading and its clear to see NGED have been open to collaborating, sharing best practice and data with other DNOs in this space.” Ray Arrell, Associate Director, Regen
“Great progress on governance transparency in your recent DSO work, huge congratulations on the groundwork.” Jo-Jo Hubbard, Co-Founder and CEO, Electron.